At Cort, we are committed to providing high-quality products and excellent service to our business customers. Please carefully read our return policy below. We aim to make the process as easy as possible while ensuring that all returns are in line with our specific terms.
1. Non-Returnable Products:
- Custom Orders: Custom or made-to-order products are not eligible for returns or exchanges. All custom products are final sale.
- Non-Quality Issues: Returns will not be accepted for products that are not defective or damaged. If you simply change your mind or order the wrong product, we are unable to offer a return or exchange.
2. Quality Issues and Returns:
- Defective or Damaged Products: If you receive a product that is defective, damaged, or not as described, please contact us within 3 days of receiving your order. You will be eligible for either a replacement or refund.
- Minor Damage: If only a few products in your order are damaged, we may offer a replacement or partial refund for the defective items.
3. Return Process: To initiate a return, please contact our customer service team at [customer service email/phone number]. You will need to provide the following:
- Order number
- Product details (name and SKU)
- Description of the quality issue or defect
- Photos of the product (to help expedite the process)
Once your return request is approved, we will send you the necessary instructions and the return address.
4. Timeframe for Returns:
- Returns due to quality issues or defects must be reported within 3 days of receiving the product. Any issues reported after this period will not be eligible for a return, replacement, or refund.
- Products outside of the return window (more than 3 days after receipt) will not be accepted for returns or refunds under any circumstances.
5. Return Shipping:
- If the return is due to a defective, damaged, or incorrect product, Cort will cover return shipping costs.
- For returns not related to defects, shipping fees are the responsibility of the customer.
6. Restocking Fee: A restocking fee may be applied for returns, especially in cases where items are non-defective. This fee typically ranges between 10%-20% of the total value of the order, depending on the condition of the returned products.
7. Refunds or Replacements:
- Refunds: Refunds for approved returns will be processed within 7-14 business days of receiving the returned items. Refunds will be issued to the original payment method.
- Replacement: If you prefer a replacement for a defective or damaged product, it will be shipped out promptly after the returned item is processed.
8. Non-Returnable Conditions: Products that have been used, altered, or are not in their original condition (including packaging) will not be accepted for return. Additionally, any custom products cannot be returned.
9. Order Cancellation: Orders can be canceled before shipment. If the order has already been shipped, please follow the return process outlined above. To cancel an order, contact our customer service team as soon as possible.
10. Warranty: All products are covered by a limited warranty for defects in materials and workmanship. If you have questions about warranties, please reach out for more details.
11. Contact Us: For any questions or to initiate a return. We are here to assist you with the return process and any other inquiries.